Common Questions
Shipping
Where do you ship?
We currently ship almost anywhere worldwide, excluding a few remote areas.
How much does shipping cost?
We currently ship almost anywhere worldwide, excluding a few remote areas.
When will I receive a tracking number?
Once we have reviewed and manufactured your order, we'll hand over your package to our shipping carrier within 4-6 business days (Monday - Friday) and send you your tracking number.
Usually once you receive your tracking number, it takes 1-5 business days for it to become active.
When will my order arrive?
Estimated Delivery Time incl. Production
USA: 2-3 weeks
UK: 2-3 weeks
Europe: 3 weeks
Canada: 3 weeks
Middle East: 3-4 weeks
Asia: 4-5 weeks
Australia & NZ: 2-4 weeks (Australian Post Announcement)
South America: 5-7 weeks
What shipping carriers do you use?
In the U.S we use USPS and for international deliveries we use DHL Express. Once your shipment has arrvied in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.
My tracking number isn't working!
No need to worry. Sometimes it takes up to 5 days for your tracking link to update. Send us an email and we'll do our best to locate your shipment.
What should I do if my package is lost?
If you've entered the correct address and your shipment still didn't get delivered, please submit a Replacement Request to us.
Returns
Do you accept returns?
As your order is 100% unique and custom made, we can't accept returns. If you have a problem with your final product, please submit a Replacement Request and we'll evaluate your situation.
If you received an incorrect or damaged item, submit a Replacement Request and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
My order arrived damaged, what can I do?
Please submit aReplacement Requestas soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.
I'm not satisfied, can I get a replacement?
If you're not happy with your order, feel free to submit a Replacement Request and our team will review if you're eligble for a product replacement.
Can I cancel my order?
To cancel the order you must notify us within 24 hours from when the order was placed.
Orders that have been sent to production can't be cancelled under any circumstance.
About ModernEdge
Do you have a satisfaction guarantee?
We do! We are dedicated to ensuring you are happy with the final product. Check out ourSatisfaction Guaranteehere. If you don't like your product, please submit aReplacement Requestand we'll do our best to evaluate your situation.
Where are you located?
ModernEdge Engraving is incorporated in Raleigh, North Carolina, United States. This location enables us to offer high quality products at a reasonable price to our end consumers.
As the United States maintains high working environment & safety standards, we prioritize work-life balance for all employees. We also put focus on our transportation methods to ensure that they affect the climate as little as possible by using eco-friendly and affordable shipping methods.
Order Status
Track the production progress of your order and see if there's any shipping updates for your delivery.